ICE Policy® is an end-to-end insurance administration system providing for the complete policy lifecycle.
It is widely acknowledged that ICE Claims® is the most user friendly and comprehensive claims and supply chain management solution available on the market today. With implementation times as short as four months, you can start to reduce your indemnity spend straight away.
ICE Track is a component based solution addressing the reporting requirements of general insurers. The ability to provide dashboards and reports for operational performance, financial KPIs, supplier SLAs, product sales performance and loss ratios is crucial but with ever more sources of data this is becoming increasingly difficult to achieve.
Our Customer Relationship Management component provides a global address book to allow both operational and contractual parties to exist once in the system and for a set of configurable attributes to be defined against those party types.
The power of the ICE applications comes from the ability for business users to configure the system and define their rules, products and processes. This power is enabled through the ICE Workbench.
ICE Billing & Finance
ICE Billing® is the component provider for the creation of payment plans and the subsequent collecting and management of premiums and refunds.
ICE Case File
The electronic communication hub of ICE allows the business to obtain a view of a policy or claim showing notes, tasks, documents produced and received, key events, etc
ICE incorporates straightforward high performance rating engines for the calculation of premiums against rating factors, defined in the ICE Workbench.
IT-Freedom has a defined methodology for the implementation of the ICE Product Suite which commences with a Model Office detailed requirements gathering phase. Projects are managed through a detailed project plan.
Although ICE products are designed to be managed by business users, we recognise that there will be times when our customers will need our support to help them resolve configuration issues, ask us to investigate and resolve any apparent software errors or make specific changes (under strict change control) to aid their business processes.