In the News
Sustaining Profit Improvement by Managing the Claims Cycle
“In our client work we are often exposed to the claims cycle. This is the result of reactive shifts in emphasis to and fro between ‘leakage studies’ and ‘claims expense reviews’. But sustaining profit improvement requires breaking this claims cycle. And we have found this can be achieved by doing two things: first, attuning claims policy to segment, because careful scrutiny is more important in some segments; second, institutionalising proactive behaviour by identifying and acting on leading variables, so that lags in corrective action are reduced Read Article
PA Consulting
Claims management: scripting the customer experience
It is not a flight of fancy to 'script the customer experience'. Indeed, in our view it is both possible and necessary to adopt this strategy. And there are systems packages that can be selected now which make this business imperative an operational reality. IT-Freedom features. Read Article
PA Consulting
Knowledge and power
“Examining the issues facing the broking community, Ian Bowen, focuses on how efficient information systems can act as a catalyst in transforming business.” Read Page 1 | Page 2
Insurance Times
After the buy-out
“Acquisition is the easy bit, afterwards come the problems. So is there a formula for success? Ian Bowen provides some answers.” Read Article
Insurance Times
White Papers
Technical White Papers