Motor Claims Management – Simplifying the Complex
For most people the claims experience is the defining moment in their view of their insurer. The customer sees no difference between suppliers servicing their claim and the insurer. If your current claims systems are inflexible, lock you into ineffective workflow processes and are unable to support your employees or customers, ICE Claims™ is the answer.
ICE Claims manages suppliers to deliver a consistent, friendly and cost effective service during the claim, ensuring the qualities of your brand are reflected in your customers’ direct and indirect contact with your company. Most importantly ICE Claims can assist in providing a major reduction in the overall cost of claims for General Insurance including:
- Motor
- Property
- Contents
- Personal Injury
- Healthcare
Motor Claims Solutions
Integrated Claims Accident Management Solutions
Damaging your car can be traumatic enough but for many people the whole experience of getting their car repaired and back on the road can be almost as distressing. ICE Claims Accident Management provides you with the solutions to make the whole process a more controlled and positive customer-focussed experience.
ICE Claims Simplifies the Process by:
- Accidents can be notified via the web (FNOL), either by the driver, the fleet manager or by phone to your call centre, capturing all details at the point of notification
- Automatic validation of the repair and liability, including integration to associated policy systems
- Smart deployment of the vehicle to an appropriate body shop including vehicle recovery if not road-worthy
- Setting initial reserves or work with existing claims systems to provide reserving information
- Integrated provision of courtesy or hire car as appropriate during the repair with full GTA support
- Managing the appointment of appropriate service suppliers for a claim according to the circumstances – repair, salvage, legal, credit hire etc
- Full integration with Audatex and Glassmatix estimating and repair approval
- Being fully configurable by business users through workflow based processing
Effective Communication during the Lifecycle of the Claim
Once the claim is underway communication of progress greatly eases the process. ICE Claims supports this communication:
- Web-based repair progress reporting for the customer and all suppliers
- Monitoring of the repair against service levels for the driver, fleet manager and Accident or Claims Management company
- Automated alerts and progress updates via e-mail, fax, SMS or workflow based call centre activity
- Pro-active management of suppliers using automated workflow tasks in the claims or accident service centre
Completing the Repair and Recovering Costs are also Fully Supported:
- Full integration to body shop management systems directly or via CAPS for automatic updating
- Online repairer invoicing and estimate reconciliation
- Integrated cost recovery from third parties
- Full reporting back to insurers and fleet
- Management information on claims performance, operational efficiency and service level, budget and target performance
- Customer follow-up and complaints handling
As well as Lowering the Overall Cost of the Claims Process, the Benefits of ICE Claims include:
- Fully web-enabled Claims Management solution that cover the whole range of claims servicing and case management
- Designed to be either a stand-alone solution or integrated with existing systems
- Rich in claims functionality – 80% functionality “out of the box"
System Independent - Protecting your IT Investment
- Supports any modern database and any Java EE application server
- Is platform independent proven on Windows and Linux on all leading hardware including IBM P,I and Z Series as part of the IBM Chiphopper program
- Access to Programme and Project Management
- Developing information & MIS strategies for customer and partner claims systems
