The ICE platform has been built on a scalable Java architecture allowing organisations to scale to thousands of users with the appropriate infrastructure.
ICE uses a fully Service Oriented Architecture and is platform agnostic. This allows us to deploy discreet components and to integrate with existing components within an existing environment.
ICE is the first truly component based architecture for the Insurance Industry. Providing a centralised CRM for the management of all operational (e.g. policyholders, third parties, etc.) and profile (Brokers, Insurers, Service Providers, etc.) parties through a global address book approach, parties are maintained once.
To aid the speed of implementation, IT-Freedom advocates a model office approach, providing the organisation with real insight into where cost savings can be made and how long full implementation should take. Referenced customer testimonials of successful ICE implementations have shown that this approach allows organisations to deliver a sufficiently robust business case against manageable bit sized chunks of key business functionality - all with minimum disruption and thereby achieving the appropriate level of return on investment. Where we have adopted this approach full implementation from completion of the model office takes between 3 and 6 months.
ICE Policy provides a fully functional policy processing solution covering all lines of general insurance business as well as term life products. ICE Policy covers the full lifecycle from quotation to new business, mid-term adjustments and renewal. This includes access direct over the web for self service, and easy communication with external data sources. With the use of the ICE Product Designer, the business is able to define products, rules, rates, benefits and terms. With the use of the Product Catalogue, ICE Policy is able to use externally defined products.
ICE Billing is a seamless application that allows the business to define its billing plans and collection methods and attach these to specific products. ICE Billing is already built to support all leading UK payment methods as well as others across the world. With our architecture, new services can be integrated into ICE Billing within days. ICE Billing retains a full history and audit of past and future payments as well as definable accounting, earned, unearned and underwriting premium positions.
ICE Claims is a fully web based workflow claim management solution allowing organisations to process claims more quickly and efficiently. Again providing full claims self service across the web and integrated with many of the key UK Insurance data services (CUE, MIAFTR, MID, Audatex, Lloyds), it provides a complete solution. The integrated workflow engine continuously reprioritises tasks against user defined priorities and Service Level Agreements ensuring that leakage is reduced. ICE Claims provides an easy to use, intuitive interface allowing it to be rapidly rolled out without complex training as well as a fully electronic case file making paperless claims a reality.
ICE Common is a true component library used across our business applications. These include functional components such as the Complaints/Compliments module, Case File, etc as well as administrative components such as User Definition and Segregation of Duties, Reference Data, Auditing, etc.
ICE Track provides a dimensional Data Warehouse and a suite of standard operational, dashboard and analytical reports and can also feed into a corporate Data Warehouse if required. ICE Track is supplied with a simple to use web based reporting tool and reports for a fast start but can equally be the platform for pre-existing corporate Business Intelligence tools such as SQL Server Reporting Services and Business Objects, etc.
ICE Administration provides a suite of administrative tools to allow the configuration of our applications by business users, not developers.
Through our full Service Oriented Architecture, all services are exposed as web services and can exploit external message queuing and ESB technologies. Our plug-in architecture allows us to rapidly write extensions to accommodate bespoke or specific requests such as converting exports to csv format. ICE uses an XML based object model for complete flexibility.