For today’s modern General Insurer where the provision of an excellent customer service requires multiple communication methods, there is only one solution that allows your business to out-perform your competitors. ICE from IT-Freedom designed and developed in the UK by a team of experienced insurance specialists will provide your business with a step change in functionality and technology.
The ICE product set (ICE Claims, ICE Policy and ICE Track) is a powerful combination of business managed functionality combined with a structured approach to technology resulting in a track record second to none in providing state of the art solutions.
All ICE products are designed for rapid product development, removing costs and delays incurred by IT departments. ICE continues to delight our customers by giving their business users the ability to rapidly implement new processes.
ICE Policy is, as you would expect a fully functional policy administration solution; but it is much more than that. It is highly configurable, allowing the business to quickly change rules, questions sets, etc. It helps maximise sales opportunities and has full task automation with management by exception to reduce administration costs.
It is widely acknowledged that ICE Claims is the most user friendly and comprehensive claims and supply chain management solution available on the market today. With implementation times as short as four months, you can start to reduce your indemnity spend straight away.
ICE Claims customers can register their claim online rather than phoning the insurer and can track their claim online throughout the claims lifecycle. In addition, new processes can be quickly configured into the system by business users without requiring specialised programming skills – ensuring insurers are not locked into expensive technical support agreements.
ICE Track is a combination of components designed to address the reporting requirements of general insurers. The ability to provide dashboards and reports for operational performance, financial KPIs, supplier SLAs, product sales performance, and loss ratios is crucial, but with more and more sources of data this is becoming increasingly difficult to achieve.