Household Claims Management
Home insurance and contents insurance are crucial protection for most people - and in the
unexpected event that disaster strikes their ongoing view of their insurer will be heavily based on how well their claim is handled. At a very emotional time for the policyholder, the claims process needs to be dealt with in a consistent, approachable and understanding manner. Be it a cash settlement, reinstatement or repair it is imperative that the claim is handled efficiently and be cost effective, “putting the customer first.”
If your current claims systems are inflexible, lock you into ineffective workflow processes and are unable to support your employees or customers, ICE Claims™ is the answer.
ICE Claims manages suppliers to deliver a consistent, friendly and cost effective service during the claim. As important, ICE Claims can assist in providing a major reduction in the overall cost of claims.
ICE Claims is part of IT-Freedom’s component-based solutions available for the insurance industry.
General Insurance including:
- Motor
- Property
- Contents
- Personal Injury
- Healthcare
Automated Claims Servicing
ICE Claims Simplifies the Process by:
- Claims can be notified by the web (FNOL), by phone via your call centre, or electronically via another system and passed to ICE Claims, capturing all details at the point of notification
- Fully validating the claim with integration to policy
- Setting initial reserves or work with existing claims systems to provide reserving information
- Managing the appointment of appropriate service suppliers for a claim according to the circumstances
- Being fully configurable by business users through workflow based processing
Effective Communication during the Lifecycle of the Claim
Once the claim is underway communication of progress greatly eases the process. ICE Claims supports this communication:
- Online negotiation and support for ‘cash out’ decisions
- Web-based repair progress reporting for the customer and all suppliers
- Monitoring of servicing with automatic escalation against service levels for the claim and suppliers involved
- Automated alerts and progress updates via e-mail, fax, SMS or workflow based call centre activity
- Active management of suppliers using automated workflow tasks in the claims service centre
- Acting as a hub for everyone involved in the claim - within and external to the insurer - to upload and share information
Completing the Repair and Recovering Costs are also Fully Supported:
- Using integrated mobile technology such as digital pens, allowing suppliers and claims staff to agree on-site claim details with customers
- Suppliers are automatically allocated and can then invoice online
- Integrated cost subrogation recovery
- Full reporting back to insurers and fleet
- Management information on claims performance, operational efficiency and service level, budget and target performance
- Customer follow-up and complaints handling
As well as Lowering the Overall Cost of the Claims Process, the Benefits of ICE Claims include:
- Fully web-enabled Claims Management solution that cover the whole range of claims servicing and case management
- Designed to be either a stand-alone solution or integrated with existing systems
- Rich in claims functionality – 80% functionality “out of the box"
System Independent - Protecting your IT Investment
- Supports any modern database and any Java EE application server
- Is platform independent proven on Windows and Linux on all leading hardware including IBM P,I and Z Series as part of the IBM Chiphopper program
- Access to Programme and Project Management
- Developing information & MIS strategies for customer and partner claims systems
