Fly through the ice field with IT-Freedom

General Insurance Claims Management

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Claims against General Insurance can be for many different reasons and cover many different liabilities and damages – including property, Personal Injury, EL/PL and business interruption - and a multitude of different causes. Whatever your business, the handling of these claims promptly, efficiently and effectively is the true test for your customers.

If your current claims systems are inflexible, lock you into ineffective workflow processes and are unable to support your employees or customers, ICE Claims™ is the answer.

ICE Claims is a full end to end claims system designed to handle claims for all classes of business. ICE Claims manages suppliers to deliver a consistent, friendly and cost effective service during the claim. Most importantly ICE Claims can assist in providing a major reduction in the overall cost of claims.

ICE Claims is part of IT-Freedom’s component-based solutions available for the insurance industry.

General Insurance including:

  • Liability
  • Property
  • Motor
  • Personal Injury
  • Healthcare

Automated Claims Servicing

ICE Claims Simplifies the Process by:

  • Claims can be notified by the web (FNOL), by phone via your call centre, or electronically via another system and passed to ICE Claims, capturing all details at the point of notification
  • Fully validating the claim with integration to policy
  • Setting initial reserves or work with existing claims systems to provide reserving information
  • Managing the appointment of appropriate service suppliers for a claim according to the circumstances and giving them access to the relevant claim details
  • Acting as a hub for everyone involved in the claim to upload and share information
  • Being fully configurable by business users through workflow based processing

 

Effective Communication during the Lifecycle of the Claim

Once the claim is underway communication of progress greatly eases the process. ICE Claims supports this communication:

  • Web-based repair progress reporting for the customer and all suppliers
  • Monitoring of servicing with automatic escalation against service levels for the claim and suppliers involved
  • Automated alerts and progress updates via e-mail, fax, SMS or workflow based call centre activity
  • Pro-active management of suppliers using automated workflow tasks in the claims service centre

Completing the Repair and Recovering Costs are also Fully Supported:

  • Using integrated mobile technology such as digital pens, allowing suppliers and claims staff to agree on-site claim details with customers
  • Suppliers are automatically allocated and can then invoice online
  • Integrated cost subrogation recovery
  • Full reporting back to insurers and fleet
  • Management information on claims performance, operational efficiency and service level, budget and target performance
  • Customer follow-up and complaints handling

As well as Lowering the Overall Cost of the Claims Process, the Benefits of ICE Claims include:

  • Fully web-enabled Claims Management solution that cover the whole range of claims servicing and case management
  • Designed to be either a stand-alone solution or integrated with existing systems
  • Rich in claims functionality – 80% functionality “out of the box"

System Independent - Protecting your IT Investment

  • Supports any modern database and any Java EE application server
  • Is platform independent proven on Windows and Linux on all leading hardware including IBM P,I and Z Series as part of the IBM Chiphopper program
  • Access to Programme and Project Management
  • Developing information & MIS strategies for customer and partner claims systems

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