Our Customers
Customers from all areas of the general insurance market place are using IT-Freedom’s solutions to better manage their claims – brokers, insurers, and service companies. Read these customer profiles and success stories to learn more about the challenges these companies face and the ICE solutions that help them stay ahead of the competition.
The following are just some of the organisations that have benefited from IT-Freedom’s solutions and specialist expertise. Click on their respective logo’s to find out more.
“Swiftcover are the first new insurer to launch in the UK for several years. They saw the combination of IT-Freedom’s ICE component suite and expertise as an opportunity to fast track start and allow them a rapid launch to market. Swiftcover initially used integration, testing and consultancy services from IT-Freedom before adopting components of ICE Claims to enable them to launch an online claim notifications and tracking solution for their customers.”
“AI Claims Solutions were so impressed with IT-Freedom’s pedigree in Claims Management that IT-Freedom was also selected to provide project management and consultancy for their new in-house development of a credit hire/credit repair solution, CARS. AI also uses ICE Track to provide all their reporting in a modern simple to use solution.”
“ICE Claims is significantly easier to use than our previous system. Staff training time has been reduced to hours rather than days. Time spent chasing information from body shops has virtually been eliminated - this is now mostly automated. We can concentrate on progressing the claim and keeping our customers informed on progress. Previously 40% of our outbound calls were spent chasing this type of information. Our clients see this improvement as well. ICE Claims provides them with web access to their claims. Among other things they view our performance against SLAs online rather than waiting for monthly reports.”
Jackie Woolley, Operations Manager, Nationwide Network Services
Proven Return on Investment (ROI)
“We always had an excellent customer service ethos and this relied on our staff going that extra yard for our customers. ICE Claims is on track to pay for itself within one year through dramatic improvements in customer service and efficiency (50% plus in some areas). We are enjoying significant growth in our business, underpinned by the system.”
Derek Howarth, Managing Director, Call 24-7
