Chairperson
Jackie Woolley, Nationwide Network Services
10.00 – 10.30
Registration & Tea/Coffee
10.30 – 11.00
Welcome & Introductions
Andrew Passfield, IT-Freedom & Jackie Woolley, Nationwide Network Services
11.00 – 12.30
IT-Freedom Update
Andrew Passfield & Paul Whiskin – IT-Freedom
12.30 – 13.30
Lunch
13.30 – 14.00
Measuring Business Benefit with ICE Track™
Richard Hepper – IT-Freedom
14.00 – 14.45
Voice Solutions with ICE Claims
Call Recording & Telephony
14.45 – 15.15
Feedback & Future User Group Agenda
15.15 – 15.30
AOB & Close - Tea/Coffee