Who We Are
IT-Freedom leads the field in helping insurers change the way claims are managed. By challenging accepted practices and procedures and harnessing technology – this change has begun.
Founded in 2002, we now have over 250 years of collective general insurance experience. IT-Freedom helps unravel the complexity of the claims process, introducing transparency to see “one view of the claim” and provide easy access to the data needed to effectively run your general insurance business.
Our depth of experience also means we understand the insurance market place and the nuances between the UK, Continental Europe and the Rest of the World.
Insurance Claims Management
Our collaborative approach, promotes a seamless claims process to manage exceptions, support the technical claims handler, control the cost of the claim and improve the customer experience.
Claims Management is about taking informed decisions about balancing numerous complex processes and how much of this complexity is passed onto your customer; often very frustrated and distressed by what is frequently seen as a minefield of repeat calls and unnecessary paperwork.
Our passion and experience drives us to challenge the norm, allowing us to offer a professional yet flexible approach to our customers. This produces the best results with decisions agreed on with industry knowledge, not passing fads. We understand that not all processes can be replaced by technology, our solutions exist to support people to make the right decisions, automating the more routine repetitive tasks and motivating them to offer the best level of customer service.
Our mission is to be the industry’s first choice for Claims Management expertise. Underpinning this is our philosophy of supporting our customers, attracting the best talent in the insurance industry, our collaborative approach with the providers of other insurance technologies and services; and continually investing in the development of our solutions.